Our Commitment to Your Privacy
This privacy policy outlines how online casinos offering the Vortex Game in India collect, use, store, and protect your personal information. We are committed to safeguarding your privacy and ensuring your data is handled in compliance with Indian laws, most notably the Digital Personal Data Protection (DPDP) Act, 2023. This document serves as a legal agreement between the player (the “Data Principal”) and the casino operator (the “Data Fiduciary”). By playing the Vortex Game, you consent to the data practices described in this policy.
Personal Information We Collect
To provide a secure and legal gaming environment, we must collect specific Personal Identifiable Information (PII) when you register. This includes your full name, email address, mobile number, and date of birth. For processing real money transactions (deposits and withdrawals in INR), we are legally required to perform Know Your Customer (KYC) verification. This involves collecting copies of government-issued identification, such as your Aadhaar card, PAN card, or passport, along with proof of address. This process is mandatory to prevent fraud and comply with anti-money laundering (AML) regulations in India.
Automated Data Collection and Cookies
When you access the Vortex Game, our servers automatically collect certain technical information. This includes your IP address, device type (mobile or desktop), operating system, and browser type. We also use cookies—small text files stored on your device. These cookies help us remember your login details, understand your preferences, analyze website traffic, and track which promotions you are interested in. This technical data is essential for optimizing the Vortex Game for your specific device and protecting your account from unauthorized access.
How We Use Your Information
Your data is used strictly to provide and improve your gaming experience. The primary purposes include: (1) Account Management, to create and maintain your player account; (2) Transaction Processing, to securely handle your deposits and withdrawals in Indian Rupees (INR) via methods like UPI or NetBanking; (3) Identity Verification, to fulfill our legal KYC obligations; (4) Customer Support, to assist you with any queries; and (5) Marketing, to send you relevant bonus offers and promotions for the Vortex Game, which you can opt out of at any time.
Data Sharing and Third-Party Disclosure
We do not sell your personal data to third parties. However, we may share your information with trusted partners who are essential for delivering the service. These include payment processors (like PayTM or Google Pay) to facilitate transactions, game providers (the developers of the Vortex Game) to ensure the game runs correctly, and analytics partners to help us understand player behavior. We may also disclose your data to regulatory bodies or law enforcement if required by Indian law. All third parties are bound by strict data protection agreements.
Data Security and Encryption Measures
Protecting your information is our top priority. We employ industry-standard security protocols to safeguard your data. All communication between your device and our servers is secured using 128-bit SSL (Secure Socket Layer) encryption. This means your personal details, KYC documents, and financial information are scrambled and unreadable to any outside parties. Your data is stored on secure servers protected by advanced firewalls, and access is restricted to authorized personnel only, ensuring your activity on the Vortex Game remains confidential and secure.
Your Rights Under India’s DPDP Act
The Digital Personal Data Protection (DPDP) Act, 2023, grants Indian players specific rights over their data. As the “Data Principal,” you have the right to access the personal information the casino holds about you. You have the right to correct any data that is inaccurate or outdated. Furthermore, you have the right to request the erasure (deletion) of your personal data. Please note that this right is subject to our legal obligations; for example, we must retain KYC and transaction data for a specific period as required by law.
Policy Updates and How to Contact Us
This Privacy Policy may be updated periodically to reflect changes in our practices or amendments to Indian law. We will notify you of any significant changes via email or an on-site notification before they take effect. We encourage you to review this page regularly. If you have any questions, concerns, or requests regarding your privacy or how your data is handled while playing the Vortex Game, please contact our dedicated Customer Support team or the designated Data Protection Officer (DPO) via the email address listed on the casino’s website.